A crazy customer of British communication services company BT was left with the hold music on for a total of 20 hours.
The tenacious 51-year-old woman from Wales called the company helpline after a phone technician failed to turn up to install a phone line in her new home.
For 8 hours, she endured the sounds of the call centre hotline hold music, described as ‘piped music’, along with a recorded message that broke in at regular intervals. Most likely telling her how much BT valued her as a customer. On and on and on it went.
The clearly bored woman gave up and tried again for another 8 hours the next day.
“I was so frustrated and angry I broke down in tears,” she told media.
“It is a helpline for goodness’ sake, surely a company as big as BT can answer their phones.”
The big Telco was contacted by media and was forced to apologise.
“BT would like to apologise for the length of time this customer was left on the phone,” a BT spokesman said.
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